Image by Duane Storey via Flickr
You want to make sure that you present your professional side to potential clients, but that doesn’t mean that you want to spend a ton of money on a professional phone answering system or secretary. Internet technology might allow you to save money without compromising your professionalism.
Many Internet phone systems make it easier for small businesses to manage incoming and outgoing calls without spending a lot of money on hardware. For instance, if you operate a call center with 20 employees, the phone management system might maintain a queue of upcoming calls. The next available employee is then assigned that number to call. This takes a lot of guesswork out of the calling process and helps ensure that your employees work efficiently.
On Hold Messages
An Internet phone system might also allow you to set up an on hold message that will come on when all of your lives are busy. The on hold message could be something as simple as a song that lets customers know they are connected to you. Of course, you could also program the message to deliver important messages about your company’s services and products. That way, you get to squeeze in some additional advertising while customers wait for the next available service representative.
If you have used an Internet phone system before, what were the biggest advantages and disadvantages for your business? Do you think that they work as well as traditional phone systems that rely on hardware rather than Internet-based software?